FAQ

What hours are you open?

The Phillips Center Box Office is open Monday - Friday, noon to 6 p.m. The box office is also open two hours prior to showtime. Visit our tickets page for more information.

Where do I park?

University of Florida Performing Arts offers parking for each of its three venues:

How do I purchase tickets?

There are many ways to purchase tickets to UFPA events:

Visit our tickets page for more information.

If I can’t use my tickets, can I get a refund?

University of Florida Performing Arts policy prohibits refunds on tickets, except in the case of an event cancellation or date change. If you are unable to attend a UFPA-presented event, you may donate your ticket(s) to the box office, thus allowing another patron to purchase them and enjoy the performance. The ticket(s) must have been purchased at the Phillips Center Box Office and must be returned to the box office at least 48 hours prior to the performance. You will be given a receipt for the value of the ticket(s). This amount may be eligible for a charitable contribution income tax deduction when you file your annual tax return.

Can I exchange my tickets?

Tickets purchased from the Phillips Center Box Office for any UFPA-presented event may be exchanged for another UFPA-presented event during the 2008-09 Season, for a $5.00 transaction fee. Exchanges are available up to 48 hours before the performance, in person only at the Phillips Center Box Office. If the ticket exchange is for a higher-priced ticket, customer is responsible for the difference in cost. If the ticket exchange is for a lower-priced ticket, the difference becomes a tax deductible donation to University of Florida Performing Arts. Lost or misplaced tickets cannot be exchanged.

Are there any discounted tickets?

Occasionally, University of Florida Performing Arts will offer discounts on select performances. Notices are sent via e-mail. To receive these notices, you must be a member of the UFPA E-mail List and must have checked “Discount Tickets” on your preference. To join the UFPA E-mail List or update your preferences, click here.

What if I’m late to a performance?

Please allow ample time for travel and parking prior to performances. Lobby doors open two hours prior to performance times. Theatre doors open 30 minutes prior to performance time. UFPA recommends that you arrive at least 15 minutes prior to the event. Late arrivals are distracting to the artists and fellow audience members. Latecomers will be seated by ushers as soon as possible and in accordance with contractually binding artists’ preferences.

Can I bring children?

UFPA is proud to present several events that children will love as much as adults. Children over age three are welcome at most events, but regardless of age, must have a ticket. All children must be able to sit quietly in their seats throughout the performance. Those unable to do so, along with the adult accompanying them, will be asked by an usher to leave the hall. For a list of “Family Friendly” performances, please click here.

What is an Affiliate?

University of Florida Performing Arts Affiliates are those people whose financial support makes world-class programming possible in the Heart of Florida. Affiliates have the satisfaction of knowing they are part of a nationally-recognized performing arts program. UFPA has the opportunity to show our appreciation by offering benefits that will enhance your performing arts experience. All members at the Manager level and above will receive priority seating and ticketing before the public. All ticket orders are prioritized by Affiliate giving level and date received prior to public ticket sales. For more information on becoming an Affiliate, click here or call 352-846-3647.

I have special needs. What do I do?

UFPA is committed to making its facilities and performances accessible for all patrons. Amenities include:

For more information about UFPA special services, please call 352-273-2469. Patrons may also call the Florida Relay Service at 800-955-8771 for TDD message translation.

To whom do I direct a complaint?

Please fill out the UFPA contact form and your complaint will be forwarded to the appropriate staff person. You may also mail a letter to:

University of Florida Performing Arts
Attn: Customer Service
PO Box 112750
Gainesville, FL 32611-2750

I left something at the theater. How do I get it back?

Please contact UFPA the business day following a performance to inquire about lost items. For the Phillips Center, call 352-273-2469; for the University Auditorium, call 352-392-2346.

How do I rent the Phillips Center for the Performing Arts? University Auditorium? Baughman Center?

Phillips Center for the Performing Arts :

Rental policy information and technical specification documents are available on the Phillips Center venue page.

Those interested in renting the Phillips Center for the Performing Arts must fill out an application and submit it to the UFPA Operations Director. For rate information or other questions, please contact the UFPA Operations Director at 352-273-2474.

University Auditorium :

For information, click here or call the University Auditorium manager at 352-392-2346.

Baughman Center :

Individuals or organizations wishing to use the Baughman Center must make an appointment with the Baughman Center Coordinator to reserve the space. This can be done by contacting the Baughman Center administrative offices adjacent to the Center. Reservations cannot be accepted more than 12 months in advance of the event date; however you may call ahead and put your name on a waiting list for event dates more than 12 months in advance. Events may be booked in the Baughman Center depending on availability during the week and weekend.

Weddings may only be scheduled on the weekends: Saturdays, from 8 a.m. to 9 p.m. and on Sundays from 9 a.m. to 7 p.m.

Rehearsals for weddings are reserved on a first-come, first-served basis. Friday evenings at the Baughman Center are reserved for the rehearsals for each of that particular weekend’s weddings. Rehearsals begin at 5 p.m. Each rehearsal lasts one hour. Baughman Center staff allows 15 minutes between each rehearsal to ensure proper set-up. Please do not arrive early or stay beyond your allotted one-hour slot.

The Center has a seating capacity for 96 people, with accessibility for disabled persons.

A digital piano/organ is available for use at the Baughman Center. The contracting party must provide the pianist and music.

A dressing area will be opened at the designated starting time and locked promptly at the closing time of the ceremony or event. It is the responsibility of the contracting user to make certain that the area is cleaned and returned to the University in the same condition in which it was found.

For more information about renting the Baughman Center, click here or contact the Baughman Center manager at 352-294-0049.

When do tickets go on sale?

Tickets for the 2008-09 Season are on sale now. Shows added to the Season will go on sale at specific dates and times. (To learn about on sale dates in advance, join the UFPA E-mail list by clicking here.)

Tickets for the 2009-10 Season will go on sale sometime in June 2009.

When do the doors open?

Theatre doors open 30 minutes prior to performance time.

Are there any job openings at UFPA?

For a list of job openings at University of Florida, please visit the UF Jobs website.

University of Florida Performing Arts offers internships in a number of areas. An internship with UFPA is a wonderful opportunity to learn, gain experience and network. Some of the benefits of interning at UFPA include opportunities to see and/or work at some of our performances; experience a professional and friendly work environment; explore the Phillips Center , University Auditorium and Baughman Center ; and much more. You will be expected to complete at least 10 hours per week, for either a semester or a year-long commitment. There is a possibility of having your internship count as class credit, which should be investigated further if you are interested. Professional dress and behavior is expected, as you will be an integral part of the UFPA staff. For more information, click here.

How do I get on the mailing list?

Be the first to hear about new performances, receive special offers and more! To join University of Florida Performing Arts’ mailing and e-mail list, please click here.

If you prefer U.S. postal mail, please send a letter to: Phillips Center Box Office, University of Florida Performing Arts, PO Box 112750, Gainesville, FL 32611-2750. Please include the following information: Your Name, Your Street Address, City, State, Zip + 4 and Area Code and Phone.

Can I buy gift certificates?

Gift certificates, available in any denomination from $5 to $100, are redeemable at the Phillips Center Box Office for tickets to UFPA events and are valid for two years from the date of purchase.

What is the history of UFPA?

University of Florida Performing Arts was formed in September 2000 when the Phillips Center and the newly-dedicated Baughman Center united under the direction of Michael Blachly. In April 2001, University Auditorium became part of the program as well. UFPA is responsible for building administration, technical labor, staffing, business and fiduciary oversight in these three venues.

UFPA presents programs in the Phillips Center , University Auditorium and Baughman Center , as well as the Stephen C. O’Connell Center.

(To read a copy of UFPA’s 2006-07 Annual Report, click here.)

How do I find events?

If you know the title or name of the performance, enter part or all of the title in the “Search” section (top right-hand corner of the home page) and click the arrow to the right of it.

If you want to “browse” this season’s selections, click on the “Events” button on the menu bar on the home page (or click here) for a list of performances for the current season. Click on the title to view the performance’s home page.

What do I do if I lose my tickets?

Tickets purchased from the Phillips Center Box Office can be re-printed for pick-up the day of the show. Contact the Phillips Center Box Office at 352-392-ARTS (2787).

When do rush tickets go on sale?

$10 rush tickets for seats in the balcony may be available at the Phillips Center Box Office , or at the University Auditorium Box Office for performances there, at 5 p.m. on the day of show. Rush tickets are not available for all performance. Please check the web site home page on the day of the show for availability.