Greetings | University of Florida Performing Arts welcomes you! If you have any questions about visiting one of our venues, please contact the Box Office at 352-392-2787. That's 3,5,2,3,9,2,2,7,8,7. Or call the UFPA administrative offices at 352-392-1900.

UF Performing Arts Coronavirus Updates
BOX OFFICE: 352.392.2787

UF Performing Arts COVID-19 Updates

MARCH 23 UPDATE:

Box Office Closure

In accordance with Alachua County’s Shelter in Place Order, the Phillips Center Box Office is now closed until further notice.

All inquiries regarding refunds for cancelled performances, or general ticketing information, should be sent to our box office email address: boxoffice@performingarts.ufl.edu. If you are requesting a refund, please include your name, order number, name of the cancelled performance(s), and your address. Please DO NOT send any payment information over email.

You may also elect to leave a voicemail message at one of the following numbers, 352-273-2460 or 352-273-2477. If you are requesting a refund, please leave your name, order number, name of the cancelled performance(s), your address, and a phone and/or email address by which to contact you. Please DO NOT leave any payment information in the message. Our Box Office staff will do their best to respond to your message within 72 hours.

Please Note: After March 30th, all refunds for cancelled performances will be issued automatically. If you paid by credit card, you will receive a credit back to the card used to purchase the tickets. If you paid by check or cash, you will receive a check issued from the University within 30 days.

MARCH 19 UPDATE:

Box Office Phone/Email-Only; Modified Hours of Operation

Effective Thursday, March 19th until further notice: The Phillips Center Box Office will operate through phone and email communication only. You can contact the Phillips Center Box Office by calling 352.392.2787 or by emailing boxoffice@performingarts.ufl.edu.

If emailing the box office to process a refund, exchange, credit, or donation, do not send ANY payment information (credit card numbers, routing info, etc.) through email.

Beginning Monday, March 23rd, the Phillips Center Box Office hours of operation will be Monday – Friday 12:00 p.m. to 6:00 p.m. 

Building Closures

Effective Thursday, March 19th until further notice: The Phillips Center, University Auditorium, and Baughman Center are closed to the public.

Performance Cancellations

All events at the Phillips Center and the University Auditorium from March 14 through at least May 16 have been canceled or postponed.

MARCH 9 UPDATE:

Effective immediately through at least Monday, March 30th, all events at UF Performing Arts venues have been canceled, postponed or rescheduled. This includes all events at: The Phillips Center, Squitieri Studio Theatre, University Auditorium, and the Baughman Center. 

Please see below regarding the cancellation, rescheduling, and postponement of events scheduled to take place at University of Florida Performing Arts venues. 

What happens if I have tickets to an affected performance? 

If you are a ticket holder for a performance that has been altered in any way, including cancellation, we will notify you as soon as possible via email. All ticket holders will be given the opportunity for a refund, an exchange, or to donate the value of the ticket(s) to UF Performing Arts. 

How will I know if a performance is canceled, rescheduled or postponed? 

In the event of a cancellation, the event will be clearly marked as canceled on performingarts.ufl.edu, and tickets will no longer be available for purchase online or through the Phillips Center Box Office. 

What about performances after March 30th? 

As this is a developing situation, we will be canceling and rescheduling events as necessary based on recommendations from the University of Florida, tour cancellations, and artist cancellations. 

How do I process my refund, exchange or donation? 

In order to process your refund, exchange or donation, or if you have any questions regarding a specific event, please contact the Phillips Center Box Office at 352.392.2787. We will process requests during Box Office hours beginning directly after the announcement of the cancellation(s). 

Box Office Hours: 

Beginning Monday, March 23rd, the Phillips Center Box Office hours of operation will be Monday – Friday 12:00 p.m. to 6:00 p.m. 

How much time do I have to process my refund, exchange or donation?

There is no deadline for refunds, exchanges or donations! You do not need to call immediately to process your refund. We may experience a high volume of calls in the first few days after the announcement of cancellations. To save time on the phone, we suggest waiting a few days before calling to process your request. 

What if I didn’t purchase my tickets directly from University of Florida Performing Arts? 

UF Performing Arts can only accommodate patrons who purchased tickets through our website or the Phillips Center Box Office. In the case that you purchased your tickets from a reseller, you must contact their customer service department to inquire about their refund and exchange policy.


As you know, University of Florida officials are closely monitoring updates related to COVID-19 (Coronavirus), and our top priority is the health and safety of our audience members, performers, staff, and volunteers. More information regarding the university’s overall efforts related to the virus can be found here.

Ways you can help:

  1. Stay up to date with official information and recommendations. For more information on COVID-19, including actions you can personally take to help reduce the spread of respiratory diseases, visit the Centers for Disease Control and Prevention (CDC) website and the World Health Organization website.
  2. If seeking a refund, rather than doing so in person, please call the Phillips Center Box Office at 352.392.2787.

If you have additional questions, please contact the Phillips Center Box Office by calling 352.392.2787 (ARTS). Our Box Office hours, beginning March 23rd, are 12:00 p.m. to 6:00 p.m., Monday to Friday.

We appreciate your patience and understanding.
UF Performing Arts

Box Office

352.392.2787

800.905.2787

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352.392.2787