UFPA Policies

Ticket Refunds

University of Florida Performing Arts policy prohibits refunds on tickets, except in the case of event cancellation or date change. If you are unable to attend a UFPA-presented event, you may donate your ticket(s) to the box office, thus allowing another patron to purchase them and enjoy the performance. The ticket(s) must have been purchased at the Phillips Center Box Office and must be returned to the box office at least 48 hours prior to the performance. You will be given a receipt for the value of the ticket(s). This amount may be eligible for a charitable contribution income tax deduction when you file your annual tax return.

Ticket Exchanges

Tickets purchased from the Phillips Center Box Office for any UFPA-presented event may be exchanged for another UFPA-presented event during the 2007-08 season, for a $5 transaction fee. Exchanges are available up to 48 hours before the performance, in person only at the Phillips Center Box Office. If the ticket exchange is for a higher-priced ticket, customer is responsible for the difference in cost. If the ticket exchange is for a lower-priced ticket, the difference becomes a tax deductible donation to University of Florida Performing Arts. Lost or misplaced tickets cannot be exchanged.

Children

UFPA is proud to present several events that children will love as much as adults. Children over age three are welcome at most events, but regardless of age, must have a ticket. All children must be able to sit quietly in their seats throughout the performance. Those unable to do so, along with the adult accompanying them, will be asked by an usher to leave the hall.

Late-seating Policy

Please allow ample time for travel and parking prior to performances. Lobby doors open two hours prior to performance times. Theatre doors open 30 minutes prior to performance time. UFPA recommends that you arrive at least 15 minutes prior to the event. Late arrivals are distracting to the artists and fellow audience members. Latecomers will be seated by ushers as soon as possible and in accordance with contractually binding artists’ preferences.

Electronic Courtesy

Cameras and recording devices are not permitted in the performance halls. Patrons with these items will be asked to check them at the reception office in the lobby or return the items to their cars. Violators of this policy are subject to removal. Please also remember to turn off all cellular phones, pagers and electronic watch alarms before entering the theatre.

Backpacks and Large Bags

Backpacks and large bags are not permitted in the performance halls. Please leave them in your car. You are welcome to check your coat, hat, umbrella or other items at the reception office.

Smoking

tfc_logo2-150.jpgTo promote the health and well-being of faculty, staff, and students, the University of Florida will be going tobacco-free effective July 1, 2010. The use of cigarettes or other tobacco products in UF buildings, parking lots, or in vehicles in these areas will be prohibited. For more information, visit http://www.hr.ufl.edu/policies/tft/default.asp.